The Return of the Stupid-user

Stupid-user, English rendition of the Italian IT slang utonto, from utente (user) and tonto (fool, simpleton).

... The one who opens a ticket because her workstation at the bank went offline, and their helpdesk tries to ping the machine but obtains only 100% packet loss and nobody seems to be able to figure out why.

Then your heroic technician walks and after a brief inspection relizes that the RJ45 connector was not pushed all the way into its socket at the back of the VOIP phone.

But it's just another resolved call going into my paycheck.